ALTON HAUNTINGS TOURS
FREQUENTLY ASKED QUESTIONS!
Is The Walking Tour actually a Walking Tour?
Yes, is the walking tour that we have been offering since 1999, but it is NOT non-stop walking for 3 hours. The tour is actually only about 15 blocks of total walking but the time on the tour is spent at and inside of the locations on the tour. We stop frequently and the tour goes at a leisurely pace, so it's not a strenuous evening. We also offer bus tours for those who want to see the sites, but don't want to walk.
Do We Give Out a List of the Places that we Go on the Tour?
No, unfortunately, we don't do that -- for several reasons. First, we like our guests to be surprised, plus we often change the tour, so it can occasionally vary from night to night.
Is this the REAL "Haunted Alton" Tour?
Yes, this is the only tour in the area that is actually based on the bestselling book, Haunted Alton, and was created by the author, Troy Taylor, in 1999.
What’s the AGE LIMIT for the tour?
We prefer to have children 10 and over on the tours, but we do leave it up to the parents if there are younger children with an interest. However, we are unable to allow toddlers, infants, or babies in strollers on the tours.
Do I need a Credit Card to Make Reservations?
Yes, all of the tour tickets are sold on a first come / first served basis, which means that the tickets have to be purchased in advance, just like tickets for a concert or event. Once you buy them, they are yours and tickets are non-refundable.
Will I be sent tickets in the Mail?
No, when you register online, you will be emailed a confirmation form, which you can print out and bring to the tour with you. Since we only accept reservations online, everyone will receive their confirmation via email. Thanks!
Can I get my money back if I decide to cancel or don't show up?
Sorry, but no, ALL reservations are non-refundable, just like any concert or event. All of the tours are sold on a first come / first served basis and we cannot re-sell reservations that are not used. Once you purchase the reservations, they're yours. You can give them away or sell them to someone else, but we don't offer refunds. We will re-schedule you if you cannot make the date for some reason, but we do require a 48 HOUR notice to change the date. Re-schedules must be made via email and we will be happy to credit you for a future tour.